Customer Service

Online Orders
If you need to inquire about your order, please e-mail customerservice@ferrari-carano.com or call our Customer Service Department at 800-831-0381, Monday through Friday, 8am - 5pm, PST.

You must be 21 years of age to order or receive wine from us. All wine orders are sent with “Adult Signature Required” stickers, and the carriers that deliver our wines are required to check for identification upon delivery. Verification of age is required at the time of delivery. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. If this happens, the order may be held with the local shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Shipping Policy, Privacy Policy, Return Policy
Please click here to review our Shipping, Privacy and Return Policies, scroll to the bottom of the page and click on the policy you'd like to view.